TERMS AND CONDITIONS
Sprinkles – Terms and Conditions
By ordering from Sprinkles bakery you agree to the following terms and conditions:
In the event of testing positive for Coronavirus, I am now able to continue working providing the customer is still happy to receive the cake with a distanced collection. If this is the case I will contact all customers to inform them of the situation should they wish to cancel the order.
If I am too unwell to continue working, I will inform the customer as soon as possible. In the unlikely event that we had to cancel your order for this reason, we would of course reimburse you fully.
We are of course taking our cleaning and hygiene procedures extremely seriously, as we always have. We are very proud of our food hygiene rating of 5 and have very high standards when cleaning and working with food.
Distanced collection from our premises will be from just inside our doorway on a sanitised table. (If anyone in the household were to test positive for covid, we would place the table outside to ensure a 2m distance and would wear a mask. We will inform you if this is the case.)
When delivering orders I will bring a clean, sanitised table or box to place the cake(s) on at your door.
A non-refundable deposit of 20% of the cost of your order will be required at the time of booking.
The balance must be settled one week prior to the date of collection/delivery by BACS transfer.
We cannot bake your cake unless the full payment has been received.
We reserve the right to cancel your order if we have not received full payment.
Wedding orders – a 50% non-refundable deposit is required at the time of booking and the balance must be settled 3 weeks prior to the wedding date.
(This excludes promotional offers e.g. Valentines Day. These orders must be paid for in total at the time of pre-ordering.)
Any cancellation after full payment has been received and 72 hours prior to the collection date, the balance will not be refunded.
Any changes to your order or to the date the cake is required are subject to the discretion of Sprinkles. We may not be able to fulfil your order should the date change but will endeavour to do so.
Local delivery in Chesham will be charged at £5. Any other delivery requirements will be calculated and applied depending on mileage and time.
(Wedding delivery/set up costs will be individually calculated depending on venue and time.)
Once cakes have been collected/delivered, we can not be held liable for any damage that occurs.
All our cakes are baked freshly to order and we do not accept returns. Refunds or credit notes will be given only in the event that you receive a cake of unsatisfactory quality. Should this be the case, or if for any reason you are unhappy with the condition of your cakes, you must contact us within 24 hours of receipt. Sprinkles will not accept liability for any complaints made after this time.
We reserve the right to use photographs of orders we prepare and share feedback we receive on our social media pages or website. If you specifically request we do not do this, you must let us know at the time of ordering.
Our cakes are made from the best ingredients and are free from preservatives. Therefore we recommend eating them on the day of collection/delivery to enjoy them at their best. Store them in a cool dry place in their box or airtight container and always consume within 3 days. Refrigeration may dry out your cakes and we do not recommend freezing them.
Cakes with fresh cream, cream cheese, cheesecakes or anything else that requires refrigeration must be refrigerated immediately and consumed within 1-2 days.
We cannot be held responsible for any cakes which are consumed after the recommended time and have not been stored correctly.
When making cakes to look like a photograph provided, we will endeavour to make a cake similar to the image but will not make an exact copy.
Due to us operating from a domestic kitchen please be advised that in the unlikely event of a contractable illness in the family, we are legally required to cancel all cake orders. This is entirely beyond our control and we would of course refund the total cost of the cake.
Transportation - Please remember that cakes are delicate and need to be handled and transported with care. We do our utmost to ensure our cakes are supported as well as we possibly can and cannot be held responsible for any damages that may occur to your cake after collection or delivery. When you collect your cake, please support the box from underneath. We recommend that you travel with the cake flat in your car boot or footwell. We do not recommend holding cakes on laps or putting the cake on the seat of the car. Cakes will also need to be kept cool. Please inform us if you plan to travel long distance with your cake and we can advise the best way. We want it to stay at it's absolute best!
Allergy advice - Although every care is taken to ensure that our ‘free from’ cakes do not contain any allergens, we must stress that they are baked in a kitchen that uses eggs, milk, wheat, cereals containing gluten, sesame, nuts, peanuts and soya. We therefore cannot guarantee they are completely free from traces of these allergens and cannot be held responsible for any reactions which may occur after consuming our products.