OUR TERMS AND CONDITIONS
Sprinkles – Terms and Conditions
By ordering from Sprinkles bakery you agree to the following terms and conditions:
A non-refundable deposit of 20% of the cost of your order will be required at the time of booking.
The balance must be settled one week prior to the date of collection/delivery.
Wedding orders – a 50% non-refundable deposit is required at the time of booking and the balance must be settled 3 weeks prior to the wedding date.
(This excludes promotional offers e.g. Valentines Day. These orders must be paid for in total at the time of pre-ordering.)
Any cancellation after full payment has been received and 72 hours prior to the collection date, the balance will not be refunded.
Any changes to your order or to the date the cake is required are subject to the discretion of Sprinkles. We may not be able to fulfil your order should the date change but will endeavour to do so.
Local delivery in Chesham will be charged at £5. Any other delivery requirements will be calculated and applied depending on mileage and time.
(Wedding delivery/set up costs will be individually calculated depending on venue and time.)
Once cakes have been collected/delivered, we can not be held liable for any damage that occurs.
All our cakes are baked freshly to order and we do not accept returns. Refunds or credit notes will be given only in the event that you receive a cake of unsatisfactory quality. Should this be the case, or if for any reason you are unhappy with the condition of your cakes, you must contact us within 24 hours of receipt. Sprinkles will not accept liability for any complaints made after this time.
We reserve the right to use photographs of orders we prepare and share feedback we receive on our social media pages or website. If you specifically request we do not do this, you must let us know at the time of ordering.
Our cakes are made from the best ingredients and are free from preservatives. Therefore we recommend eating them on the day of collection/delivery to enjoy them at their best. Store them in a cool dry place in their box or airtight container and always consume within 3 days. Refrigeration may dry out your cakes and we do not recommend freezing them.
Cakes with fresh cream, cream cheese, cheesecakes or anything else that requires refrigeration must be refrigerated immediately and consumed within 1-2 days.
We cannot be held responsible for any cakes which are consumed after the recommended time and have not been stored correctly.
When making cakes to look like a photograph provided, we will endeavour to make a cake similar to the image but will not make an exact copy.
Allergy advice - Although every care is taken to ensure that our ‘free from’ cakes do not contain any allergens, we must stress that they are baked in a kitchen that uses eggs, milk, wheat, sesame, nuts, peanuts and soya. We therefore cannot guarantee they are completely free from traces of these allergens.